Reference

Our Terms, Your Account, and What Governs Both

This page sets out the legal basis on which 1mslot operates your account — what you agree to when you access the platform, how we handle your data, and who to contact when something needs clarifying.

Jurisdiction-conditional accessAccount data handled under policyContact rights clearly statedTerms updated and dated on this pageMalaysian ringgit (RM) account basis
1mslot Our Terms, Your Account, and What Governs Both
HOW WE HANDLE THIS

Data, Cookies, Account Security and Your Rights

We collect only what we need to operate your account and process payments. Your data is not sold to third parties, and access is limited to systems and staff that need it to service your account. You have the right to request a copy of the data we hold, ask us to correct inaccuracies, or request account closure — all via the contact paths above.

Data Handling

Account data — including name, contact details and payment records linked to Touch 'n Go eWallet or GrabPay — is stored securely and processed only for account and transaction purposes.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your account preferences. You can manage cookie settings via your browser; disabling some may affect account features.

Account Security

Account access is protected by OTP verification on login. If you believe your account has been accessed without your permission, contact live chat immediately for an emergency account lock.

Data Retention and Requests

We retain account and transaction records as required to service your account and meet legal obligations. To request a copy of your data or ask for deletion, submit a written request via email support.

POLICY CONTACT PATHS

How to Reach Us on Legal and Account Matters

If you have a question about your rights under our terms — data access, account closure, or a transaction dispute — there are three ways to get a direct response from the 1mslot team. For anything that needs a written record, email is the most reliable route. For faster account-specific queries, live chat connects you to an agent who can pull your account details in real time, including payment records from Touch 'n Go eWallet, Boost, or GrabPay transactions.

Live Chat Available directly from your account dashboard. An agent can access your transaction records and respond to account or policy queries in real time.
Email Support Send detailed legal or data-related requests to our support address. Written correspondence creates a record and is recommended for formal policy disputes.
Account Help Centre The Help Centre in your account settings covers account suspension, data requests and terms clarification — searchable by topic before you contact the team.

Your Legal and Policy Questions, Answered Directly

The questions below cover what Malaysian account holders most commonly ask about their rights, data, account terms and how to act on them. If your question is not here, the live chat team can pull up your account and give you a specific answer.

Yes. Creating an account constitutes your acceptance of our current terms. You should read them before proceeding. Access is available where local law permits.

Yes. Submit a written request via email support and we will provide the data we hold on your account. Allow reasonable processing time for us to compile and respond.

Contact live chat with your transaction reference number. Our agents can cross-check account records against your payment receipt and escalate disputes to the relevant team.

We retain records required by legal and operational obligations after closure. Data no longer needed is deleted in line with our retention schedule. Request details via email.

We may update terms at any time. We will notify you of material changes. Continued use of the platform after notification means you accept the revised terms.

Access depends on whether use of the platform is lawful in your location under local law. We do not confirm or deny availability for any specific city; check your local regulations.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.