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How 1mslot Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account and process your payments — whether that is through Touch 'n Go eWallet, Boost, or GrabPay.

Account data kept securePayment details never stored on-deviceNo data sold to third partiesYour access rights respectedContact us to request changes
1mslot How 1mslot Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct, or request deletion of your personal data, we have three ways to get in touch. Each channel connects you to someone who can pull up your account and act on your request directly — no automated loops, no generic replies. We aim to acknowledge data requests within one business day.

Live Chat Open live chat from any page on 1mslot to reach our account team directly. This is the quickest path for data access or correction requests.
Email Support Send your data request by email with your registered account details. We confirm receipt and action your request as soon as we have verified your identity.
Account Settings Log into your account, go to profile settings, and update your contact details or communication preferences yourself without needing to contact us.
DATA HANDLING PRACTICES

Four Ways We Keep Your Account Information Safe

Data security at 1mslot is not a single checkbox — it runs across how we store credentials, how we handle cookies, how long we keep records, and who can actually access your file. Each practice below reflects what we actually do, not a list of aspirational standards.

Account Credentials

Passwords are hashed before storage. We never see your raw password, and our system enforces OTP verification whenever a new device or location accesses your account.

Cookies and Session Data

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can manage cookie preferences through your browser settings at any time.

Payment Data Handling

When you pay through Touch 'n Go eWallet or GrabPay, the transaction is processed via the payment provider's own encrypted channel. We receive a reference number only — not your wallet credentials.

Data Retention and Deletion

Active account data is held for the life of your account. After closure, we keep records for the period required under applicable rules, then delete or anonymise them.

Common Questions About Your Privacy on 1mslot

These are the questions we actually receive about data, access rights, and how information flows through your account. Each answer reflects how our system works — not a generic policy summary.

We collect your name, email address, phone number, and the payment method you use — such as Touch 'n Go eWallet or Boost. We do not collect data beyond what is needed to operate your account.

Yes. Contact us via live chat or email with your registered account details. Once we verify your identity, we will send you a summary of the data associated with your account.

We do not sell your data. We share it only with payment processors like GrabPay or DuitNow to complete transactions, and with service providers who operate under confidentiality agreements with us.

Log into your account and go to profile settings for basic updates. For changes to your registered name or contact details, reach out via live chat and we will process the correction after verifying your account.

We retain your data for the period required under the rules applicable in your jurisdiction after account closure. After that period, your records are deleted or anonymised.

No. Payment credentials stay within the respective payment provider's encrypted system. We receive only a transaction reference, which is recorded in your account history for reconciliation purposes.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.